Food and Beverage Assistant Part Time Job Title: Food & Beverage Assistant Reporting to: Food and Beverage Manager & Supervisors Department: Millennium and Copthorne Hotel Food and Beverage Job Function: To ensure that the people and processes in the Food & Beverage operations deliver a profitable customer experience appropriate to Millennium and Copthorne Hotels at Chelsea FC.
To actively work towards delivering outlet targets and objectives including appearance and punctuality, service standards and outlet and product knowledge.
To be flexible and extend job duties to carry out any other reasonable duties and responsibilities which are requested by Supervisors and Hotel Management.
To answer telephone calls promptly and correctly.
To attend any Training sessions as required.
To be conversant with POS equipment.
Ensure that all guests receive prompt, friendly and efficient service in accordance with Company and service standards.
To ensure a high standard of personal hygiene and appearance at all times.
Be total conversant with the current Quality Standards and SOP Manuals to ensure all areas are operating appropriately.
To display a pleasant manner and positive attitude at all times and to promote a good company image to colleagues.
To do preventive maintenance of the equipment's and report any maintenance issues to management.
To make sure that all F & B areas are kept clean and tidy at all times.
To behave at all times in a manner which projects a good Company image to colleagues and guests, and ensure safe, hygienic working conditions.
To have full knowledge of all drinks and be able to explain them to the customer.
To be familiar with all beverages available and in accordance with the Weights and Measures Act 1964.
Adhere to all regulations in respect of Health, Safety, Hygiene, Guest Safety, Fire Regulations, Emergency Procedures etc.
Valid working visa for the UK (at least 18 months)
General knowledge of a hotel Restaurant, room service and Bar
Excellent verbal communication skills
Excellent customer care skills both face to face and telephone
Experience of working in a busy environment
Able to work shifts, nights and weekends as required
Excellent presentation skills
Able to work as a team player
Ability to work on his/her own
The Employee must at all times carry out his/her responsibilities with due regard to Chelsea FC Foundation policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Foundation Safeguarding Lead. Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. Applicants must be willing to undergo child protection screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service. The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers. The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club. 006942